Why did you tell me you are on the phone until 7pm and now you have closed? why you can’t understand error 108 and denying it once you took my money? Tradingstandards??

Hi info634,

Our phone support’s schedule is Monday to Friday, 8 AM - 6 PM, BST. You can request for a callback within this period.

About Error 108, it occurs when a bank has changed their URL. Usually, this happens when they merged with another bank. You can resolve this by disconnecting your existing connection and reconnect using their new URL. Please check out this article for more details: Fix Online Banking errors after a bank merger.

You can share the name of the bank with us here, so we can check if there's an ongoing issue with them. You can do this before touching your existing connection.

On the other hand, you can also consider uploading your transactions to the Banking page.

I am also a customer, and I have experienced misinformation about a schedule. I know how it feels and affects someone's planned activities in a day. I'm taking your feedback as an opportunity to improve our customer service. I will personally share it with the relevant departments.

If you have other questions, please feel free to visit us back in the Community. We're open 24 hours.