Skip to main content
May 9, 2020
Question

Why do my deleted expenses keep re-appearing, even though they are not required as I have a bill/bill payment which match up,only for a handful of expenses? Thanks, Steve

  • May 9, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

AlcaeusF
May 9, 2020

Thanks for posting in the Community, @jabawok.

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

If everything looks good, go back to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Please know that I'm only a post away if you have any other issues or concerns. I'll be here to help. Have a good one!