Why is my app crashing when I try to email an invoices? Invoices are not being delivered.

Hello there, Laura.
 

Refreshing and updating the data in your apps are the troubleshooting steps to ensure you can successfully send invoices to your customers without any issues.

Here's how you can refresh your data  on various mobile operating systems:

For Android devices:

1. Go to the Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Click YES to confirm.

For iOS devices:

1. Go to Settings, then tap General.
2. Select iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.

These will free up the storage without deleting your app's documents and data.

If you have completed this step and the issue persists, I recommend uninstalling and reinstalling the application to ensure compatibility and proper functionality.

In the meantime, you can send invoices using the web browser. This way, you can efficiently continue managing your invoices.

To learn how to enter money you receive from customers, you can explore this article for reference: Record invoice payments in QuickBooks.

If you have additional questions about invoices, feel free to reach out in the comments below.

It’s a bug on the IOS app.

Instead of clicking the SEND button (which just causes the app to appear to quit), go into the invoice, tap the 3 dots top right and select email. You can then send as normal.

Quickbooks are aware of the bug and it’s in their list to be fixed.

You may also see a popup (also a bug which Quickbooks are aware of) saying:

Invoice needs approval

The changes made to invoice needs an internal approval before it can be sent to the customer

You can ignore this message as the invoice is sent.

See my other post here…

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/my-employees-are-getting-a-message-pop-up-when-trying-to-send/00/1553797