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usersupport5
October 5, 2022
Question

Why is QB Support So Utterly Terrible?

  • October 5, 2022
  • 1 reply
  • 0 views

Beginning to think it was a major mistake signing up to QB. The level of support has been awful.

 

Several times now the chat team has said they would email me to follow up and did not.

 

Also, when I replied to a request for an additional screenshot an email reply stated the case is closed.

 

I have copied both chats and have the names of the staff involved should you wish to reopen the case.

 

Blatant disregard for customers is very worrying indeed. This isn't the first time I have been treated this way.

1 reply

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GeorgiaC
October 5, 2022

Hi usersupport5, thanks for your post - we're sorry to hear that you've been let down by our support team on more than one occasion. This isn't the level of service that we expect to give, and we'd like to make sure that your faith is restored going forward. So that we can ensure your cases are fully reviewed, please reach our care team on 0808 234 5337 where a member will be able to escalate. 🙇‍♀️

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usersupport5Author
October 11, 2022

Will do, thank you. However, I've phoned that number before and just get the runaround.

 

Apparently, the case was closed at 3am, but no staff worked during those hours.

A
Ashleigh1
October 11, 2022

Hi Usersupport5, we're are sorry to hear this, if you can ring that number they will be able to escalate it for you and look into why it was closed at 3am more for you.

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