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Alyson1212
August 21, 2024
Question

Why is Quickbooks not working???

  • August 21, 2024
  • 1 reply
  • 0 views

Why is Quickbooks Online so slow??? I find it slow at the best of times but for twice in the space of a few days Quickbooks is unusable!!!! I have been on hold for almost 25 minutes trying to speak to someone.

1 reply

P
payment after leaving
August 21, 2024

Hi Alyson1212 We are aware that some of our customers are experiencing latency issues and we have reported these to our engineers who are investigating the cause. We apologise for any inconvenience the issue maybe causing you.

A
Alyson1212Author
August 21, 2024

Many thanks for the reply.  Can you advise if anything will be done to stop this happening in the future? I am still waiting to start my job and am unable to do so! I don't know why you had to close down Quickbooks Desktop, the online version is not user friendly and we wouldn't be having these issues.

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GeorgiaC
August 21, 2024

Hi Alyson1212, we're sorry for the disruption caused to your workflow today. Latency can be caused by a number of variables and in such cases, our formal incident team will work to determine the root cause and resolve with priority. 

 

If you would like to be added to our investigation for updates, please contact our chat team with the reference INV-110361. We'll also update this thread once we have received confirmation that our services are back up and running as usual.

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