Solved
Why is the CHAT system not working ?
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Hi, @BDKL. I'm here to help you get in touch with our Chat Support Team.
You may also share your concern here in the Community so that we can take a look into it.
However, if it needs account verification, you can speak with our support team. They have the tools to check on it.
Here is the link QuickBooks Online chat support team they are available on weekdays from 8 A.M. to 10 P.M. and on weekends from 8 A.M. to 6 P.M.
I'd like to know if you've tried to do browser troubleshooting steps after getting this error. I'd recommend doing it if you haven't tried it to determine if it's a browser issue that's stopping you from getting in touch with our support team.
You can follow the steps below:
- Open an incognito browser before logging in to your QuickBooks Online account. Here are the shortcut keys to access the private window:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
- Safari: Hold down ⌘ + Option + P
- Check if you can get in touch with the support.
- If it works, go back to the regular browser and clear the cache. This is done to avoid getting the same issue.
Feel free to share anything that bothers you about the processes in QuickBooks. I'd be happy to help. Keep safe!
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