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March 28, 2021
Question

Why is you online platform even over a 150mb connection on one of the fastest Mac systems known to man so slow and clunky, it’s always crashing my browser?

  • March 28, 2021
  • 1 reply
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1 reply

IamjuViel
March 28, 2021

I'm here to help you resolve this unexpected behavior when using the app, @maxbeckett.

 

There are several possible reasons why your QuickBooks Online desktop app. Let's start by clearing the Window App's Cache one more time for good measure. Here's how:

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening. 

If you get the same result, you can uninstall and reinstall the app to start a clean slate. After uninstalling, you'll want to get the latest version of the app from this page: https://quickbooks.intuit.com/online/apps/.

 

Also, you can always scan through these articles to learn more about the best practices that you can perform if you experience unexpected behavior: 

I'll be right her to assist you if you need more help with this or if you have any other concerns. Just leave a reply below. Take care!

March 29, 2021

The answer is to use Chrome and not Firefox !