Question

Why isn't Quick books taking me back to supplier selected?

Forum|Forum|4 years ago
May 3, 2022
2 replies
0 views

I search for a supplier or customer to add several invoice to their accounts but after saving a transaction it reverts back to a supplier/Customer I have used a while back, I then have to search again for the supplier/customer and start again. When you have multiple invoices to post it's getting extremely annoying! On top of the issue with invoices showing as not sent and still unresolved I am losing the will to live with Quick Books.

QuickBooks Online

A

Ashleigh1

Hello Gail34,

Welcome to the Community page,

Can you try clearing your cache and cookies to all time, close the browser down, reload it and see if that resolves it for you.

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gail34Author

I have cleared the cache down again, I have also turned the computer of completely and re started it and it still does it. I have also started on some estimates and it also does it on that as well.

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EmmaM

Hello, Gail👋 Thanks for trying that. How are you creating the invoice/bills when it does this? Is it via the customer or supplier section or via the + new symbol and then invoice/bill? Do you have the pre-fill forms with previously entered content turned on?

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GeorgiaC

Thanks gail34, are you selecting 'save and close' after creating the transaction? This will return you to the supplier that you've been working on - if you're finding that you're continuing to be redirected to a different customer/supplier page, please try troubleshooting by accessing QB on a different browser or incognito browsing window 🙏

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gail34Author

Yes i used save and close and in the past it's always returned me to the supplier/customer i have been working on. I have already tried using incognito mode and it made no difference.

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payment after leaving

Hi gail34 Are you experiencing the same issue if you select save and new?

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