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paulaharper
May 16, 2019
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Write off customer and supplier small balances

  • May 16, 2019
  • 2 replies
  • 0 views

Hi

I have a supplier with a 2p balance on a bill.  How do I write this off?  Be good to know how to write off small under/overpayments in general.  I have tried to follow the "Write off customer and supplier balance" instructions, using discounts, but when I select "pay bills" there is no "set discount" option

Help!

Thanks.

Best answer by emmam6

Hello there, paulaharper.

 

In QuickBooks Online, the set discount option isn't available. However, what we are missing here is to link the Journal Entry you created to your open bill. This is the same as offsetting your suppliers balance.

 

Here's how:

  1. Go to Expenses, then choose Suppliers.
  2. Select the supplier's name.
  3. Click on Make payment under the ACTION column.
  4. Then, Save and close.

Your supplier's balance should now be zero.

 

Please get in touch with me if you need further assistance with your QuickBooks account. Have a good day!


Hello Community Users, we just wanted to pop in and clarify the process for writing off a supplier balance. To write off the supplier balance, create a supplier credit transaction to a write off expense account and again either apply the same vat code to counter out the VAT or change the bill to NO VAT before applying.

Any questions let us know.

 

 

2 replies

E
EmmaM
May 16, 2019

Hello Paula

 

Can we just confirm if you are you using the QuickBooks Online or QuickBooks Desktop?

 

Thanks

 

Emma

P
paulaharperAuthor
May 16, 2019

Hello - QB online

Thanks.

T
TaliaI
May 16, 2019

Hello Paula,

 

It looks like you were trying to follow an article on the Desktop product. Please find attached an article on how to write this off within QuickBooks Online: https://quickbooks.intuit.com/community/Manage-Customers-and-Income/How-to-write-off-bad-debt/m-p/239632#M42

 

Please let us know if you have any questions about the article.

 

Thanks,

 

Talia

P
paulaharperAuthor
May 17, 2019

Thank you but this looks like it is only to write off customer balances?  I need to write off a supplier balance.

Adrian_A
Adrian_A
May 17, 2019

Hello there, paulaharper.

 

In QuickBooks Online, the set discount option isn't available. However, what we are missing here is to link the Journal Entry you created to your open bill. This is the same as offsetting your suppliers balance.

 

Here's how:

  1. Go to Expenses, then choose Suppliers.
  2. Select the supplier's name.
  3. Click on Make payment under the ACTION column.
  4. Then, Save and close.

Your supplier's balance should now be zero.

 

Please get in touch with me if you need further assistance with your QuickBooks account. Have a good day!

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