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NeilC1
January 27, 2020
Solved

Your Tesco bank connection has expired.I have updated it at least 5 times, it still gives me the same message. Is this another Tesco/quickbooks issue?

  • January 27, 2020
  • 3 replies
  • 0 views
Original commenter did not share additional details
Best answer by JessT

Hi NeilC1,

 

You can log in to your bank's website to look for maintenance updates. If they changed their URL, you need to disconnect our bank account from QuickBooks. Then, link it again like adding a new bank account.

 

Here's an article with added steps: What to do if bank transactions won’t download or there's a bank error.

 

Let me know how it goes.

 

3 replies

JessT
JessTAnswer
January 27, 2020

Hi NeilC1,

 

You can log in to your bank's website to look for maintenance updates. If they changed their URL, you need to disconnect our bank account from QuickBooks. Then, link it again like adding a new bank account.

 

Here's an article with added steps: What to do if bank transactions won’t download or there's a bank error.

 

Let me know how it goes.

 

    N
    NeilC1Author
    January 28, 2020

    Thanks.

     

    I now have connection again, however the QB and Tesco account now don't balance.

    C
    Catherine_B
    January 28, 2020

    It's good to hear that you got the connection bank, NeilC1. 

     

    The QuickBooks Balance consists of the transactions that were already added/matched from your bank, and those that were manually entered affecting the bank. While the bank balance is your bank's actual balance from the last bank feed update. If the Bank balance is greater than your QuickBooks balance, there might be bank transactions that are causing the difference.

     

    Here’s a list of possible reasons why these balances don’t match:

    • Outstanding transactions
    • New transactions for a connected account
    • Duplicate transactions
    • Edited or deleted transactions
    • Card (liability) account

    You can check out this article for more details on how to review your balances: How to Fix Differences Between QuickBooks Balance and Bank Balance. I'll be here if you need more help!

    T
    tradeplumbing
    May 20, 2020

    Something unexpected happened and we couldn't connect to your bank.

    Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the Tesco Bank - Old site. (377)

     

    Sign in to account

    Tesco Bank - Old
    http://www.tescobank.com/home/home.html

     

    no matter what we do it wont sign in now been months not working now its slowing us up can this be fixed as no info on here works ?

    A
    Ashleigh1
    May 20, 2020

    Hello Tradeplumbing, 

     

    We have reached out to our banking team and we are looking into why your account will not connect to the Tescos bank and why you keep getting the error 377. 

    K
    Koj
    June 22, 2020

    Have same issue since 12/6 have reconnected and it seems to go through as get connected message at end. But when i try to connect it still comes up with expired reconnect.

    J
    JonpriL
    June 22, 2020

    Hello @testingsvcs,

     

    Your browsing history can be the reason why you're unable to connect your bank account. Let's perform some browser troubleshooting steps to connect and update it successfully.

     

    Let's start by accessing your account via incognito or private window of your browser. To check if this unexpected behavior is related to your current browser or not. To do so:

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox or Internet Explorer: Ctrl + Shift + P
    • Safari: Command + Option + P

    If you can connect it without any issues, you can clear your regular browser's cache so your browsing history can start from scratch. However, if you receive the same result, let's access your account and connect your bank account using other browser apps.

     

    Lastly, I've also included this helpful article in case you'll want to categorise or match your downloaded transactions: Categorise and match online bank transactions in QuickBooks Online.

     

    Keep me posted in the comments if you need more help. Hope to hear from you soon.

    K
    Koj
    June 29, 2020

    The only thing that worked was disconnecting account. Account and setting it up from scratch again. Hopefully this will not have to be repeated every 90 days.

    B
    Becky29
    June 29, 2020

    Hi Koj 👋, Thanks for sharing what worked for yourself, Yes sometimes disconnecting and re-connecting is our last resort, this generally has to happen if the bank has changed the connection type so that the connection that your connected to may have expired and when reconnected you may have connected to the new up to date version, I'm not saying this is what happened but this is generally the reason. You shouldn't be needing to disconnect every 90days it should just be promoting you to reconnect and go through the security if you are having issues every 90 days let us know and we will look closer into it for you. Thanks 

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