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TheScribe
October 3, 2023
Question

Anyone having problems printing PDF's from Quickbooks after updating to Apple Sonoma. The pdf shows up complete but when you print it only prints the lines no content?

  • October 3, 2023
  • 9 replies
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Original commenter did not share additional details

    9 replies

    I
    IntuitSheila
    October 4, 2023

    Thanks for posting in the Community, TheScribe!

     

    Thank you for reporting the unexpected behavior you've encountered when trying to print the invoice and previewing in PDF shows blank. There's a report incident at the moment and currently under investigation with our engineers.

     

    I would recommend contacting our Customer Care Team. That way, they can add your QuickBooks Online account to the affected users and for you to be notified as soon as a fix has been deployed. You can provide the investigation number, INV-93695: QBO AU Only: When printing an invoice and previewing it in PDF on a Mac OS 14.0 version, the invoice page is blank.

     

    In the meantime, you can print the invoice using Adobe Acrobat reader and print as image or access QBO on a windows computer to print the invoice.

     

    Feel free to post again in the Community if you have other concerns. I'll get back to you as soon as I can.

    N
    NCART
    October 10, 2023

    Have you fixed the problem yet?

    C
    cbaltax-gmail-co
    October 10, 2023

    I use adobe reader to print my QBO pdf.

     

    C
    cbaltax-gmail-co
    October 6, 2023

    I get the same thing.

    I have to use Snagit and then save the PDF. Then I can print the saved Snagit copy pdf.

     

    But why? should we do all this extra work.

     

    BTW is happens with ALL  old QBO saved pdf.

    [email address removed]

     

    C
    cbaltax-gmail-co
    October 9, 2023

    I downloaded Adobe Acrobate Reader, and I can print the PDF from QBO.

    Extra step to do, but Im working.....

     

    Charles

     

    hrthbookkeeper
    hrthbookkeeper
    October 10, 2023

    YES. Sonoma is horrible. I've never hated an update but this one has screwed up NUMBERS on Mac so badly it's almost unusable. 

    But now, tonight, at the very last minute, I started printing hundreds of invoices on QBO and they are ALL BLANK. I don't know how to fix it. What a nightmare. We all pay too much for this bad of service.

      C
      cbaltax-gmail-co
      October 10, 2023

      Use Adobe Reader (Free) you can print the PDF from there.

       

      B
      brickwall
      October 12, 2023

      I have the same issue. 

      If I send the QBO PDF by email to my iPhone and print from my iPhone, it will print properly.

      J
      JamesAndrewM
      October 12, 2023

      Hello there,

       

      Based on the investigation, they found out that this issue exclusively affects users who recently upgraded to MacOS Sonoma. Users encounter this problem when they attempt to print a document using the Mac Preview application, the default application that opens when they click Print in our product.

       

      This problem arises from Apple's recent OS upgrade, where they removed essential framework support necessary for correct PDF rendering. It specifically affects the printing of PDFs that rely on these frameworks for characters and fonts. There are early signs that Apple intends to resolve this issue in the upcoming MacOS updates, with a tentative plan for November.

       

      In the meantime, for a workaround, you may do these things instead:

       

      1. Download the PDF to his local machine from QuickBooks.

      2. Use Adobe Acrobat Reader to open the PDF document.

      3. Print the PDF document from there.

       

      I'll leave these articles you can use in the future:

       

       

      Please do not hesitate to reach out to us again if you have any additional concerns regarding QuickBooks. We are always here to assist you with any questions you may have. Stay safe!

      C
      cindylicht
      October 15, 2023

      I am having the same issues, been going on for a week. I've reported it to QBO, and Apple. Did you find a workaround. 

      Adrian_A
      Adrian_A
      October 15, 2023

      We want you to come across a different experience than this, cindylicht.

       

      I'm here to share more information and provide a workaround for the issue you encountered.

       

      This issue occurs to those users who have upgraded to macOS recently. This is due to the removal of certain framework support. With that, QuickBooks suggests a workaround to use to keep you back to business. Here's how:

       

      1. Download the PDF to your local machine from QuickBooks.
      2. Use Adobe Acrobat Reader to open the PDF document.
      3. Print the PDF document from there.

       

      Aside from that, you may access QuickBooks on a Windows computer and print invoices.

       

      Moreover, if you want to email multiple sales forms, you can check this article: Email or print multiple sales forms in QuickBooks Online.

       

      I'm always around whenever you have concerns in printing transactions.

      L
      LeadershipWorks
      October 16, 2023

      I am having the same issues. I tried to download Adobe and it says that the developer needs to fix Adobe to work with Sonoma.  Terrible.

      My work around has been to screen shot it (command-shift-4), which then attaches it to an email that I can print. If I try to send it from an email in Quickbooks, it doesn't work.  You can also copy or drag the image to a blank Word or Pages doc, which looks cleaner.  Lots of unnecessary extra work!

      G
      GS73
      October 17, 2023

      i have the same

       

      S
      Suzi Qui
      October 18, 2023

      YES!!!!! I cant print an invoice or save as a pdf without it being blank save for template outlines. INFURIATING.

      I called QB and the "specialist" I spoke with kept referencing windows even tho I repeatedly told her I ran Mac.

      her response? "oh, I dont know anything about that." absolutely useless. I have a stack of invoices that need to be run and im held up by QB's equal to Jim Jordan.  do better.

      S
      Sanman3200
      October 20, 2023

      I was able tp print PDF   directly from my I Pad..  

      ** Apparently I had not updatd this device - If this works for you, I would 

      shut off auto uodates...  for now..

       

      Most documents I send elecronically & it  seems to work,  but I am not sure what 

      happens if sombody has QB  for mac as well. ??   what will they do ??

       

      TY. & Goof luck .  Sandy 

      C
      code4solutions
      October 23, 2023

      Same issue.

      Recent upgrade to Sonoma. opening pdf's generated in QB results in blank sections and printing with similar blank sections.

      parts of the PDF print, just not the text.

      I can open the file in acrobat and it looks correct. I can open it on preview in other versions of MAC OS.

      it has to be a combination of the way QB prepares the PDF and how preview in Sonoma displays and prints it.

      Each is at fault but Quickbooks should be able to generate their outputs so they display correctly and print correctly so we don't have to wait for a sonoma update.

      I
      IntuitSheila
      October 23, 2023

      Hi code4solutions,

       

      Appreciate the feedback you have with the new MAC OS update and printing invoices in QuickBooks Online. I can definitely add this to our product feedback and let our Product Developers know of your thoughts with the Product Investigation.

       

      I would also recommend sending your product feedback through the Gear icon in the top right corner of your home screen, under Profile click on Feedback.

       

      In the meantime here's a  workaround to use to keep you back to business. Here's how:

       

      • Download the PDF to your local machine from QuickBooks.
      • Use Adobe Acrobat Reader to open the PDF document.
      • Print the PDF document from there.
         

      Or you may access QuickBooks on a Windows computer and print invoices.

       

      Feel free to post again if you have any other questions. Have a nice day! 

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