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L
leonieyoung06
June 24, 2023
Question

CUA bank feeds not bringing in transactions. The balance is changing but no transactions actually coming through. I have disconnected and reconnected and nothing still.

  • June 24, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

M
MirriamM
June 24, 2023

Hi Leonie,

 

Thank you for informing us about the issue you encounter with CUA bank.

  

As I've checked our records, I've confirmed there's an ongoing problem with missing transactions in CUA bank in QuickBooks Online (QBO). I suggest contacting our Customer Care Team so they can add you to the list of affected users. From there, you'll be notified once this issue gets resolved.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. 

 

In the meantime, you can utilize the WebConnect feature to download them and import the entries into QBO. This article about uploading events manually outlines the complete instructions on how to perform the process.

 

For future reference, here's a great resource about the best practices when reconciling: Reconcile an account in QuickBooks Online.

 

Don't hesitate to let me know if there's anything else I can do to help. I'm always here to assist. Have a nice day.

L
leonieyoung06Author
July 9, 2023

Any update on when this is going to be fixed. I subscribe to an automated system to not be manually entering data. Appreciate i can import, but again not what i am paying for a subscription for. 

A
AbegailS_
July 9, 2023

I appreciate you notifying us about your experience with this issue. I'm here to provide some updates.

 

At the moment, we don't have a turnaround time as to when it will be fixed. Our engineering team is aware of the issue and they are looking for a permanent fix.

 

Rest assured that for this case, closed-loop communication has been set. Customers who opt-in to receive email updates will receive regular updates from our product engineers via a closed-loop method.

 

In the meantime, I suggest contacting our Customer Support team so you'll be added to the list of affected users. Here's how to contact support:

 

  1. Log in to your QuickBooks Online account.
  2. Open the Help (?) menu.
  3. Click on Contact Us.
  4. Choose a way to connect with us. Start a chat or Talk to a Human.

 

Please note their support hours to make sure they're available for assistance.

In the meantime, you can download your transactions from your financial institution and manually upload them in QuickBooks. 

 

Moreover, you can check out this article to guide you if you don't see recently downloaded bank transactions: What to do if you get a bank error or can't download transactions in QuickBooks Online. Also, this contains fixes to any banking errors received.

 

You're always welcome to reply below if you have any additional questions about banking transactions. I'd be right, willing to assist you. Have a good one!

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