Skip to main content
December 6, 2024
Question

has anybody had trouble batching australian super? it says it needs the name however it has the correct abn and will not let me add the name.

  • December 6, 2024
  • 1 reply
  • 0 views
it worked when I batched the super last fortnight

    1 reply

    December 6, 2024

    HI egodfrey,

     

    Thanks for posting in the Community!

     

    There was a similar incident last month about this issue, but it has been fixed and closed already. We'll have to further check the payroll account on file and escalate this to our payroll partner. I recommend contacting directly our Customer care  Team through Chat or Phone. That way, you'll be sure your payroll data is secured. 

     

    To contact support:

     

    1. Click on the Help (?) icon.
    2. Click on Assistant and select suggested options or topics, click on talk to human.
    3. Select Search and click on Contact Us.
    4. Click on Continue.
    5. Click on Start a Chat or Call Us.

    Drop by again in the Community if you have further questions about QuickBooks Online.