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user61405
July 27, 2022
Question

How do you get connect with square to work

  • July 27, 2022
  • 1 reply
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I have now over 5 days of transactions stuck with different integration bugs that have remained unresolved for over a month. These include GST issues, discount issues and there is no visible problem nor any help in where the issue is

1 reply

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IntuitSheila
July 27, 2022

Hello user61405,

 

The Sync with Square app was recently replaced with Connect to Square. If you're ready to start using Connect with Square app, you'll have to disconnect the old Square app and connect to the new one. 

 

To disconnect the Sync with Square app:

 

  1. Log in to QuickBooks Online, and click on the Apps tab.
  2. Click on My Apps, under the Sync Square card, select Actions, and click on Disconnect.
  3. In the pop-up message, select Confirm disconnect.

 

And then, set up the Connect to Square app by searching it in the Apps tab. You can check this link to learn more about the new Square app connection in QuickBooks Online Connect your Square account to QuickBooks Online.

 

Post again in the Community if you have more questions. I'll be around to help you.

 

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user61405Author
July 28, 2022

Hi Shiela

 

Sadly I have followed all the steps and changed from the old app - that worked - to the new one that fails daily. I have two days of trade from June that tell me I don't have GST codes - which I do and four from July that tells me my discount exceeds the value of the transaction. Which is also wrong.

 

There is no way of digging into the app to see if there is a problem. The receipts are correct from Square and I have matched all products from Square to their QBO item. Interestingly some of the unmatched are where we couldn't find a code, but others are where a code comes through but the app doesn't recognize.

I have two calls into help desk and still no resolution - Bring back the old app!!!!

 

Thanks

Fiat Lux - ASIA
Fiat Lux - ASIA
July 28, 2022

Connect for Square app is freeware. Don't expect them to fix it right away. Consider having a 3rd party connector for the time being.

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