I’ve been emailing for months. No one has fixed the issue with the/my app. There’s no income category for me to select when sorting my transactions. Very frustrated!

Welcome and thanks for reaching out to the Community, @erin-hazledine.

To ensure that I'm on the same page, may I know what specific transactions you're referring to? Any additional information will be much appreciated.

In the meantime, let's try clearing the app's cache to fix any errors in the system. Here's how:

1. Open QuickBooks app, then click the Help menu at the top.
2. Select Reset App Data.

For more information, consider checking out this article: QuickBooks App for Windows and Mac: General support.

Please let me know if you have any other issues or concerns in the comment section below, and I'll get back to you right away. I'm always here to help. Have a good one!