If my quick books is working on my phone why do I have problems with half the functionality such as bank transactions not working on my computer. I’m using chrome

Thank you for reaching out to us about the issues you're experiencing when using QuickBooks Online in your computer, tigerfish. We appreciate you taking the time to share your concerns.

Can you tell us more details about the features and bank transactions that are not working in the web version of QBO? Are you getting an error message or are the transactions not downloading as expected? We want to make sure we provide you with the correct steps and information to help resolve this issue.

You also mentioned that you already switched to using Chrome from Edge. However, it's always best to use a supported and up-to-date browser to have the best experience when working in QuickBooks Online.

To verify that you have the latest version of your browser, you can follow the instructions provided by Google and Microsoft. These steps are available in their respective support articles:

• Microsoft Edge Update Settings
• Update Google Chrome

Additionally, to prevent your browser from potentially blocking content on your computer, it's advisable to add Intuit to your list of trusted sites. For guidance on this process, you can refer to the article: Add Intuit As A Trusted Site.

For further details and guidance when using when using the online banking feature, I recommend checking out these resources:

• Troubleshoot Unknown Bank And Transaction Errors
• The QuickBooks Online Bank Connection Status Page

Let me know if you have other questions while working and managing banking transactions in the program. The entire QuickBooks Team is committed to providing you with timely support and guidance whenever you need it. We're here to ensure your banking operations run smoothly within the program.