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office263
October 15, 2022
Question

Ipad Scrolling to top when entering invoice information

  • October 15, 2022
  • 1 reply
  • 0 views

I have QB online, and use desktop, iPhone and iPad.  For the past 2 years… the app for iPad has had an issue  with scrolling back to the top of the invoice while trying to enter product details.  IE I start to enter info / details on the line item, and it scrolls back up to the top so that I cannot see what I am entering.  I will have to select my ipad keyboard option (icon) and it puts me back to the line, but as soon as I try to enter info, it scrolls / bounces right back up.

 

I cannot use QB online with my ipad to create or modify and estimate / invoice.  I have deleted app, downloaded new app, ipad is updated, IPad Pro.  Works fine on phone and desktop.

1 reply

C
Charies_M
October 15, 2022

Hi there, office263.

 

I want to make sure this gets reported to the right department that can help fix you're issue with scrolling back to the top when creating an invoice.

 

Since you already tried all possible solutions for this, we highly recommend contacting our Chat Support Team. They are the ones who can create escalations to our engineers to review and fix problems in QuickBooks Online.

 

To help you with future tasks and tips when using QBO, you might want to visit our Help Articles.

 

Get back to me if you need help with something else. I'd be happy to assist. Enjoy the rest of the day!

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