Question

Is any one else having trouble with exporting the journal to qbo from keypay payroll? it is making me log in again and then it works?

Forum|Forum|4 years ago
June 28, 2021
2 replies
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QuickBooks Online

Hi julie30,

We haven't heard any reported issue about exporting payroll journal of a finalise pay run. Let me show you on how to manual export the payroll journal in QuickBooks Online.

This is how it looks like when a pay run is not exported yet.

To manually export the payroll journal of a finalise pay run, follow these steps.

Go to Employees tab and then select Pay Runs.
Open the pay run.
Select Export to QuickBooks.

You can open the exported payroll journal by clicking on the magnifying or search icon located on the upper right corner.

Hope this helps! Feel free to reply on this thread if you have any other questions.

J

julie30Author

Hi IntuitAika

Thanks for the reply. I was aware of this and have processed this way previously when necessary. My problem is that it is not happening automatically which it almost always has previously unless there was a problem with the chart of accounts and the default links. The first time this happened recently, I checked the COA and it was all good, so I went back to the payrun and it all worked then.

I am just wondering why this is happening at all and why the journal is erroring in the first place?

I

IntuitAika

Hi julie30,

Appreciate your prompt response.

Ideally, payroll journals are automatically exported after you finalise a pay run. It is correct to check the Chart of Accounts on your Payroll Settings if pay run isn't exporting in QuickBooks to confirm if there are default accounts set and if they're active.

If the default accounts are set up correctly and you're not seeing any error on this section, I'd recommend to contact our QuickBooks Support team to investigate further.

Thank you and let us know if you need any help.