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July 27, 2023
Question

Is there an issue with Foreign Currency rate for USD to AUD today? Currency list shows AUD Unavailable - and doesn't pre-populate an exchange rate for a Supplier Bill.

  • July 27, 2023
  • 1 reply
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1 reply

MJoy_D
July 27, 2023

I can help you with resolving the issue you're having when creating a supplier bill, tarryn. 

 

The issue you're having with the foreign currency rate can be caused by the piled-up cache in your regular browser. It stores temporary internet files from your browsing history. As it collects too many files, it can cause performance issues in your account.

 

I've got some steps to help fix this issue. First, sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. 

 

In the meantime, you may enter the exchange rate manually in your transaction. 

 

From here, you can now create a supplier bill and record payment towards it: Enter and manage bills and bill payments in QuickBooks Online

 

Let me know if you need further help creating a supplier bill. I'm always here to assist. Have a great rest of the day!