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fridgie
June 18, 2024
Question

No QUANTITY field in purchase orders is causing grief with suppliers.

  • June 18, 2024
  • 2 replies
  • 0 views
When placing an order with a supplier it is very NORMAL to have a quantity column (how many do you want).   Except in QBO.  And the P/O's are NOT customisable.  Suppliers miss when you write "Please supply two" os similar.   What is the issue with no quantity column ???

    2 replies

    BigRedConsulting
    BigRedConsulting
    June 19, 2024

    Yes, of course there has to be a quantity!  How else would a supplier know what you're ordering?

    F
    fridgieAuthor
    June 19, 2024

    There is NO quantity I assure you.  The only way you can enter a form of quantity is to write it in letters & suppliers overlook this !

      I
      IntuitSheila
      June 19, 2024

      Hi Rob,

       

      Let's make sure you are creating purchase order in the Item details section to be able to add QTY in your PO. If you are in the Category details section QTY is not available.

       

      To create a purchase order:

       

      1. Select + New.
      2. Select Purchase order.
      3. Select the Supplier name.
      4. Under Item details select the Product/Service, QTY, rate, GST and etc.
      5. Click on Print to view the details on the form.
      6. Click on Save and send to send the PO to your supplier.

      Check this link to learn more about creating purchase order in QuickBooks Online. 

       

      Drop by again in the Community if you have further questions about PO In QBO. I'm around to help you. 

       

      F
      fridgieAuthor
      June 19, 2024

      Please see attached, there is no QTY field.

      Also if using the ITEM section & selecting Product / Service field the QBO system wants to create a product /service, it is not simply freestyle typing/entry as it is in the Category section.

       

      Therefore I am unsure how to create a P/O as per your previous post, my version of QuickBooks Plus does not appear to do this as you suggest.

       

        I
        IntuitSheila
        June 19, 2024

        Hi fridgie,

         

        Thanks for the information. Can we also check your Custom form styles and verify if the Quantity column was not replaced with a new name and was not turned off. Here's how:

         

        1. Click on the Settings icon.

        2. Click on Custom form styles.

        3. Click on Edit for your Default invoice template.

        4. Click on Content tab and select the second box preview to the right.

        5. Under COLUMNS check if Quantity is ticked and has the same name.

        6. Click on Done.

         

        Then, let's go back to your PO and view if that makes a different.

         

        If the issue persists, I recommend also using a new incognito window of your browser or a different supported browser to verify if this is a display issue. Using an incognito window does not store any data file and removes unexpected behavior.

         

        Here's how:

         

        • Google Chrome: Ctrl + Shift + N
        • Mozilla Firefox: Ctrl + Shift + P
        • Safari: Command + Shift + N

         

        Then, log in to qbo.intuit.com and access your PO once more.

         

        Post again in the Community if you need more help about your purchase orders. 

         

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