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October 16, 2024
Question

Nothing is loading on the main app page, how do I fix it. I've tried refreshing, loving out and back in and clearing my cashe.

  • October 16, 2024
  • 1 reply
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1 reply

October 16, 2024

We appreciate your efforts in troubleshooting the program, Sparkles. I’m here to explain some potential causes of your loading issue and how to resolve them.

 

Since you're experiencing pages that aren't fully loading in QuickBooks Online (QBO), there are three possible scenarios that's causing the problem.

 

  • Special Characters in Company Name: Using special characters in your company name may lead to loading issues. Please ensure your company name contains only acceptable characters. You can find the list here: Acceptable characters in QuickBooks Online.
  • Adjacent Dollar Signs: Using two or more dollar signs next to each other ($$, $$$, etc.) in your lists or transactions can cause loading issues. To keep things running smoothly, refrain from doing this.
  • Multiple Browser Tabs: Using more than one browser tab to access QuickBooks Online can lead to blank pages.

 

Here's the article for more details: QuickBooks Online doesn't load correctly or has blank pages.


Please verify these points and troubleshoot your browser again. If the issue persists, contact our support team for further assistance. They can check your account to find the cause of this and provide a resolution.

 

Additionally, you can generate reports to get a comprehensive overview of your business finances.

 

Please let us know if you have other QuickBooks-related concerns. We're here to help you in any way we can.