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tim124
January 25, 2021
Question

The Budget grid is very unresponsive when building a budget. It takes a long time for the system to respond when clicking blue arrow or blue cross

  • January 25, 2021
  • 2 replies
  • 0 views
Original commenter did not share additional details

    2 replies

    JasroV
    JasroV
    January 26, 2021

     These could be a result of a stored cache data in your browser, @tim124.

     

    Too much data files saved in your browser causes unusual behaviour that affect the performance of your account.

     

    To verify this, let’s access your QuickBooks Online (QBO) account on a private window (incognito) and create a budget report from there. Using an incognito window does not store any data file. Thus, it’s a good tool for checking a browser cache issue.

     

    To start, you can use these keyboard shortcuts in opening a private window:

     

    • Press keys: Ctrl + Shift + N (Google Chrome) 
    • Press keys: Ctrl + Shift + P (Mozilla Firefox)
    • Press keys: Command + Shift + N (Safari)

     

    If you’re able to create a budget via a private window, I recommend clearing your regular browser’s cache. This will delete all the cache data and make your browser to function more efficiently. If the issue persists, try using other supported browsers. This way, we can verify if this is a browser-integrated issue.

     

    I’ve also added this link that you can use for reference: Customise reports in QuickBooks Online. This can guide you through the steps on how to personalise your report base on the data you need.

     

    Let me know if you have any other concerns or questions running your budget in QBO. I’m just a few clicks away from you. Keep safe and more success in your business!

    T
    tim124Author
    January 26, 2021

    Hi @JasroV 

    I use google chrome and have launched the budget grid in a private window. This did not change the issue - QBO remains very slow and I am receiving time-out notifications.
    I have tried the same process in safari and it had same errors. 


    Bonny_
    Bonny_
    January 26, 2021

    Hi Tim,

     

    If Jasro's steps did not help to resolve the issue, I would recommend contacting our Support Team for further investigation.

     

    Bonny

    A
    Admin Team
    April 22, 2021

    I've been trying to put a budget together for almost 5 months and is close to impossible to make changes. I tried different browsers, the app, incognito sections and nothing helps.

     

    Rubielyn_J
    Rubielyn_J
    April 22, 2021

    I appreciate you providing detailed info and a screenshot of your concern, @Admin Team.

     

    You cover almost every troubleshooting step in trying to fix the error. As much as I love to look into this further, the QuickBooks Community has limited tools. 

     

    Since the budget feature is still unresponsive, I recommend contacting our Customer Support Team again. They can further investigate the root cause of your issue and provide a fix.

     

    To reach them, please follow the steps below:

     

    1. Sign in to your QuickBooks Online company.
    2. Click the Help (?) menu.
    3. Select Contact us to connect with a live support agent.
    4. Choose to Start a chat with a support expert. They are open starting M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT. Otherwise, you can Call us starting M-F, 8:30 AM to 6:30 PM, AEDT.

     

    Once fixed, you can now start managing your budget. Please utilize this reference for more details:  Create budgets in QuickBooks Online.

     

    Keep me posted if you need further assistance with the budgeting feature in QuickBooks. I'll be more than happy to help you further. Stay safe and healthy always.

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