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everythingsqueak
November 7, 2021
Question

Transactions have not loaded for last 6 days

  • November 7, 2021
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

T
TirzahC
November 7, 2021

Hi there, everythingsqueak.

 

QuickBooks Online downloads the latest available transactions every night around 10 PM PT. Some banks may take a little longer. When you’re not getting the latest data, let's do the manual update by following these steps:

  1. Go to Transactions > Banking.
  2. Click the Update button.

Once updated, let's manually download to get the latest available transactions. Still on the Banking page, click the bank and hit Update. If transactions are still not downloading, you might want to manually upload your bank transactions.  

 

If you're still getting the same result, you'll want to sign in to your bank's website and check if there are notifications that need your attention. Also, try to open QuickBooks using an incognito or private browser to see if you're able to update your bank feeds. If it works, go back to your main browser and clear its cache. 

 

For future reference, read through this article to learn more about: What you'll need to do if you get a bank error or can't download transactions in QuickBooks Online. 

 

Feel free to message again if you have additional concerns. I'm always around to get back and help. 

J
J-J-M
November 9, 2021

I am having a similar error.

 

My credit card feed has not updated since the 28th of October (12 days), when I try to update or re-add the account, I get the following error.

 

Looks like the connection to 28 Degrees Mastercard (AU) isn’t available right now.

Try again in a few hours. (102)

 

I have spoken to my credit card company and they do not believe there are any issues with my account on their end.

    I
    IntuitSheila
    November 9, 2021

    Thanks for joining in this thread, J-J-M.

     

    It's good to hear you were able to check with your bank and found there are no issues on their end. Usually, the error 102 you've received occurs when the bank's website has system maintenance or has server issues.

     

    We'd recommend trying to edit your sign-in information too in QuickBooks Online. Here's how:

     

    1. Click on the Banking or Transactions tab.
    2. Click on the bank account, and click the Pencil icon.
    3. Click on Edit sign-in information.
    4. Manually enter your banks log in credential.
    5. Click on Update.

    Check if the transactions are updated or not. If the issue persists, we'd recommend contacting our Customer Care Team so they can check your bank connection in a secure form.  

     

    In the meantime, you can manually upload your bank transactions using CSV file format. Here's an article for more detailed steps: Manually upload transactions into QuickBooks Online.

     

    If you have other questions about QuickBooks, feel free to reply on this thread.

     

    S
    SimbaMcSimba
    November 25, 2021

    Exact same problem here.  Not working since 28 October.  QB was reporting Error 102, but now its reporting Error 105.

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    TirzahC
    November 25, 2021

    Thanks for bringing this one to our attention, SimbaMcSimba.

     

    The banking error 105 usually means there may be a problem on your bank's end. It's possible their website may be undergoing maintenance or have server issues causing online bank connection issues to QuickBooks. 

     

    To resolve this, try refreshing the bank connection. Use the Update button to sync bank transactions into the system automatically.

     

    Next, sign-in to the bank website and see if there is an ongoing maintenance. We need to make sure everything is working on their end.

     

    1. If you're unable to sign in, reach out to your bank or credit card company about next steps.
    2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
    3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

     

    You can also read through this article for more insights on how to fix this : Fix bank error 102 and 105

     

    Here's what you can do if you don’t see your recently downloaded bank transactions in QBO: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

     

    Don't hesitate to post again if you have additional queries about connecting or updating your bank in QuickBooks Online. I'm always here to help.

    S
    SimbaMcSimba
    November 25, 2021

    Hi TirzahC, thanks, yes I have tried all of those solutions and reported the issue to QB Support on several occasions already.  The problem persists.  I'm guessing there has been some changes on 28 Degrees end and we're waiting on the Quickbooks Developers to update their code to successfully connect / pull transactions down.

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