Why can I no longer search for a customer using their address whilst using the app?

Thanks for posting in the Community, service-crystalc.

Let's try to uninstall and re-install the QuickBooks Online Mobile app to update the app version.

Downloading and installing QBO mobile app depends on your device. Below are the steps you can perform:

For iOS devices:

1. Access the App Store on your device and search for QuickBooks Online.
2. Next, select Free, then Install.
3. If you are already signed up for QBO, use the same user ID and password to sign in to the app.
    
4. You may be asked to enter a one-time code to confirm your identity. Once confirmed, you can continue into your account.
    

For Android device:

1. Open Google Play on your device and search for QuickBooks Online. This app works on smartphones and tablets.
2. Next, select Install.
3. If you are already signed up for QBO, use the same user ID and password to sign in to the app.
   You may be asked to enter a one-time code to confirm your identity. Once confirmed, you can continue into your account.

Once done, try searching the customer once more. I recommend also searching the customer using a different parameters like name.

Furthermore, kindly check using a web browser if the customer shows in your Customer list. Once verified, data accessed from a web browser should flow when accessing the mobile app.

Drop by again in the Community if you have further concerns.