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Anonymous
March 2, 2023
Question

Why does my android app keeps saying "Your setup checklist didn't load"?

  • March 2, 2023
  • 1 reply
  • 0 views
I have tried to refresh data. I have also uninstalled/reinstalled the app, and restarted the phone.  It is saying to "Check your internet connection or try back later." The same message for a couple of weeks on the app homescreen. My internet connection is fine.
Now having trouble entering and editing receipt snaps.
I am using a Samsung A51.

1 reply

Bryan_M
Bryan_M
March 2, 2023

Hi there, Mirage.

 

We appreciate you for performing troubleshooting steps on your end. Since the same issue persists after performing it, I recommend contacting QuickBooks Online support.

 

They have the complete tools to pull up your account and look into the root cause of your issue. 

 

Here's how to contact support:

 

  1. Sign in to your QuickBooks Online company through the web.
  2. Select Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

SUPPORT HOURS

 

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, any time, any day

 

If you can't sign in to your account. You can read through this article: Get help if you can't sign in to your QuickBooks Online account.

 

For additional questions about the QuickBooks Online app, never hesitate to route back yourself here. We'll be happy to lend a hand. Keep safe and have a great day mate!

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