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November 18, 2023
Question

Why does quickbooks keep logging me out on my phone? I want to stay logged in for mileage tracking

  • November 18, 2023
  • 1 reply
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1 reply

Rubielyn_J
November 18, 2023

Your time is valuable, and I'm here to ensure that using QuickBooks is as seamless as possible for you, Rebecca.

 

There are several reasons why QuickBooks may log you out. These reasons include:

 

  1. Outdated app
  2. The location setting may be incorrect.

 

To stay logged in for mileage tracking, make sure you have the latest version of the QuickBooks app installed, as updates often include improvements to the login and session management features. Secondly, try adjusting your phone's settings to prevent it from automatically logging you out of the app. Lastly, clear your app's data to help resolve technical issues. 

 

Here's how: 

 

  1. Change the Wifi data connection on your device to 4G (varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    1. Open your device Settings.
    2. Select apps (varies by device).
    3. Choose the QuickBooks app from the list, then select Storage.
    4. Select clear data.
  4. Power down and restart your device.
  5. Uninstall and reinstall the app.

 

Moreover, I'm including this link to help you troubleshoot problems with tracking your work trips on your Apple or Android device: Fix mileage tracking issues in the QuickBooks Online mobile app.

 

If you have further login issues, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to support you every step of the way.