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A
accounts-noblepa
April 3, 2025
Question

Why is QBO support so terrible ?

  • April 3, 2025
  • 1 reply
  • 0 views

The internal comms between the various resources seems to be pretty broken. My issue was unanswered when I was helped by another resource who though resolved my issue did not pass that to her team and now the original person has stuffed my BAS up

1 reply

R
Rea_M
April 4, 2025

I completely understand your frustration, accounts! It can be incredibly challenging when miscommunications among team members leave your QuickBooks issue unresolved. Please know our team is committed to addressing this swiftly, so you can get back to focusing on business activities.

 

I'll make sure to prioritize any of your QuickBooks queries. However, to fully understand your concern and provide the most effective support, I would appreciate some detailed information. This will help me address your matter more accurately.

 

I recommend reaching out to our QuickBooks Live Support team for further assistance. They will gather the necessary information to help you file an escalation request and guide you through the next steps. Here’s how you can connect with them:

 

  1. Go to the Help (?) menu.
  2. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
  3. If you choose the Search tab, enter keywords or the topic that best describes your issue and click the Contact Us button.
  4. Choose a way to connect (Have us call you or Chat with us) in the How would you like to connect with us? page.  

 

On the other hand, if you notice discrepancies between the GST or Pay-as-you-go Withholding (PAYGW) amounts showing on your Prepare BAS screen with the amounts shown on reports, please see this article on how to view a detailed breakdown of all transactions and help identify any incorrectly coded entries: What to do when BAS amounts look incorrect.

 

Additionally, QuickBooks offers a variety of financial reports to help you gain a quick overview of your business performance and make informed decisions. If you wish to generate one, check out this article for the step-by-step guide: Run a report in QuickBooks Online. 

 

I value your patience regarding this matter, accounts. You can always return here by commenting below if you have clarifications or questions concerning your QuickBooks accounts. I'll make sure to respond as soon as possible. Wishing you productive and successful business operations!

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