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O
olsenbkpg
May 16, 2023
Question

A client has 30 user licenses, but one of their companies will not allow us to add more then 8 users on the company?

  • May 16, 2023
  • 1 reply
  • 0 views

I'm looking for some advice or assistance. My client has multiple companies, and 30 user licenses to manage the multiple companies. We are having an issue with a couple company files that it won't allow us to add an additional user (one of our 30 licenses). There are currently 8 users, but any user we try to add including made up random names it says this user name is already in use? 

 

Need help as this newer employee needs to perform the reconciliations to separate the duties and logging in as someone else is not an option.

 

Thanks for any direction/advice

Kim

 

 

1 reply

T
Trish_T
May 16, 2023

Hi olsenbkpg,

 

Thanks for reaching out here.  It's important that you get the support you need, so you can accomplish your QuickBooks goals as soon as possible.  In this situation, I encourage you to contact us outside of Community, for direct assistance.  Our QuickBooks Desktop specialists will be able to verify your account information and ensure you're able to add users, without further delay!

 

Please don't hesitate to reach out again, if other questions come to mind.  We'd be happy to help!

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