A partial payment was made, but we indicated a full payment. How do we rectify the error?

Hi bdrint,

It's great you're using QuickBooks Online to accurately manage your books. Mistakes happen sometimes, and I know how important it is to be able to resolve them. I'll be happy to assist you with this.

QuickBooks Online enables you to record partial payments on various transactions such as invoices and bills. If you recorded a full payment instead of a partial one, you'll first need to delete that full payment. Here's how

1. Open up your invoice/bill with the payment made.
2. Click on the blue link which says Payment made at the top right.
3. Select the payment date link in blue to open up the payment.
4. Once you've got the payment open, scroll down and click on Clear Payment.
5. Select Save and Close. 

You can now go back to your invoice/bill and record your partial payment. In case you need assistance with that, here are some useful articles.

• Record invoice payments in QuickBooks Online
• Enter and pay bills

If you recorded a payment elsewhere in QuickBooks and need help with that, please reach out to our tech support team for closer assistance. Here's how to get in touch.

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Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a great day.