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cynccatt
September 3, 2020
Question

A/R payment double amount owing

  • September 3, 2020
  • 1 reply
  • 0 views

Upon posting a payment to a/r customer the original amount to be paid is double in Amount due so the invoice always looks like it is due.  The A/R GL matches the listing so I am not sure how to fix this issue.  I currently have 4 customers with this issue of which 2 of them I over charged due to it.  I have upgraded my Quickbooks 2013 to Quickbooks 2019 and the problem is still happening.  I can't find anything on this on google.  Can anyone help?

1 reply

J
JamesM
September 3, 2020

Hi cynccatt,

 

It's important your transactions are balancing properly. Don't worry, I'd be glad to steer you in the right direction so you can have peace of mind while managing your business.

 

QuickBooks is designed to help you seamlessly manage your business and I want to make sure you experience that. Based on what you've described, it's essential I'm able to take a closer look at your account so we can get to the bottom of this. Since this is a public community, I recommend contacting out support specialists using this link here. One of our agents will be happy to take a look at your account and assist you in a secure environment. 

 

Let me know if you have other questions by leaving a comment below. I'll be on standby. 

 

 

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