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Jul 12, 2024 4:42 PM UTC
Question

Access to my desktop by QuickBooks Suppport

Original commenter did not share additional details

6 replies

Jul 12, 2024 4:48 PM UTC

Any specific concern? Do you need Support to access your machine or else?

DEp1976Author
Jul 12, 2024 4:52 PM UTC

Yes, The person downloaded Zoya to my hard drive.

Jul 12, 2024 4:55 PM UTC

What is Zoya?

How did they access your machine?

Using Teamviewer, Glance, or else?

 

Jul 12, 2024 4:58 PM UTC

Hi DEp1976,

 

Welcome to Community!  It's important that you get the support you need, so you can complete your QuickBooks goals as soon as possible!

 

To help you with recovering your data from your hard drive, I suggest reaching out to our QuickBooks Desktop Support team at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  They have the tools to guide you with recovering and restoring your data in a safe and secure environment. 

 

Please feel free to reach back out, if you have any other questions.  We would be glad to help!