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June 16, 2023
Question

Accidentally made a double payment

  • June 16, 2023
  • 1 reply
  • 0 views
The PST payment went through twice. What happens now?

1 reply

June 16, 2023

Hi christian-insane,

 

Thanks for reaching out here.  QuickBooks Online enables you to manage your sales tax payments, when a duplicate entry has been made.  I'd be glad to assist!

 

Here's how to delete a sales tax payment;

 

1. Open Taxes, then the Payments tab

2. Select Delete from the Action column

3. Hit Yes to confirm

Note: The page doesn't refresh automatically after deleting a payment.  You'll need to refresh the page, or logout and then login.  The payment shouldn't appear anymore.

 

Should you require additional assistance, please don't hesitate to contact us.  We'd love the opportunity to work with you directly, and ensure you're able to accomplish your QuickBooks goals as soon as possible.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

Feel free to reach back out with other questions.  We'd be happy to help!