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BillSittig
BillSittig
September 17, 2024
Question

Accountant Invite error on his end

  • September 17, 2024
  • 1 reply
  • 0 views

For the first time I cannot accept and Account Invite as I keep getting the message "Wrong Link" indicating that it is not a valid link.  Tried everything, cleared my cache, tried using an incognito window, right-clicked on the hyperlink and pasted it my browser and incognito.  I had the client delete the invite twice already, made sure all invites were deleted and he invited me again.  Did not work.  Can you assist?

1 reply

BillSittig
BillSittigAuthor
September 17, 2024

Sorry, that's the "Accountant Invite."

M
MJ_R
September 17, 2024

Hi @BillSittig,

 

Thanks for reaching out in the Community! Accepting your client's invitation is necessary in order for you to complete your accounting tasks. I know how vital it is to be able to accept the invite as quickly as possible, and I'd be happy to help you sort this out. 


There's a number of variables that may be impacting your ability to accept your client's invitation. Please review this helpful article and complete the troubleshooting steps listed here: Why can’t I accept an accountant invitation?

 

If the issue persists after following those steps, please reach out to our tech support team. Since this issue is account-specific, an agent will have to take a look at your personal information in order to successfully resolve this for you. 


Have a great day. 

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