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MelanieHSS
Apr 26, 2019 2:33 PM UTC
Question

Adding invoices doesn't add to income

When I add a transaction, park it as paid, it doesn't add anything to my income number. So when I do a profit and loss report, mu income is always zero but my expenses are listed and categorized. 

    9 replies

    JamesM
    Apr 26, 2019 3:12 PM UTC

    Hi Melanie,

     

    Thanks for posting in the Community. I'll be glad to assist you from here. 

     

    Are you accessing your Self-Employed account using the mobile app or through the browser? 

    MelanieHSSAuthor
    Apr 26, 2019 3:13 PM UTC

    I use both but at the moment on on my desktop

    JamesM
    Apr 26, 2019 3:40 PM UTC

    Thanks for confirming. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article from our Community which will show you how to do that:

     

    https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporary-Internet-files/m-p/186420

     

    Try this out on your web-browser and let me know if you're still experiencing the same issue. 

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