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A
amar4
May 1, 2023
Question

All Plus deposits

  • May 1, 2023
  • 1 reply
  • 0 views

Has anyone noticed a major issue just over the weekend? The all plus deposits option is no longer there when selecting the customer. And any deposits associated to any customer also do not appear in there page under : All transactions, money received, or anywhere else. In essence, any money being associated to a client from the banking page is not being linked to customer. 

1 reply

A
Amanda-B
May 1, 2023

Hey there amar4,

 

Thanks for reaching out to us here. QuickBooks Online is a powerful program that can help manage your business with ease. I would be happy to provide some information.

 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

If the issue persists, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:


Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

A
amar4Author
May 4, 2023

This is being experienced by multiple users!

T
Trish_T
May 4, 2023

Hi amar4,

 

Our Development Team is aware of the issue and are working diligently to get it resolved as soon as possible.  If you'd like to receive an email notification when this has been fixed, please contact us to be added to the list of affected users.  We'd be happy to set you up for status updates, so you can complete your QuickBooks goals as soon as possible!

 

Should any other questions or concerns come to mine, please don't hesitate to reach back out.  We're here for you!

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