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t-endozo-jtbks-c
June 11, 2023
Question

An unexpected error occurred when inviting my accountant

  • June 11, 2023
  • 1 reply
  • 0 views
I have primary admin rights to my clients' QBO account but when I try to invite our firm as the accountant, it keeps giving the error message "Error, Please try again?"

I have tried to clear cache and used multiple different browser but still has the error.

1 reply

A
Amanda-B
June 12, 2023

Hey there t-endozo-jtbks-c,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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