An unexpected error pops up when I’m trying to create a sales receipt. How do I fix this?

Hello thriftvancity1,

Thanks for letting me know the error you're seeing when you're trying to create a sales receipt. I'm here to help you resolve this error so you can get back to entering the transactions you need and continue on with your work day.

"Unexpected errors" can occur for a few reasons, including cache and Internet-related issues. Since QuickBooks Online is a cloud software, it relies on browser, application, and Internet performance for optimum functionality. Making sure these items are operating as they need to be to have smooth sailing in QuickBooks is as easy as going through the troubleshooting steps below.

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

After each, try to create the sales receipt again to see if you run into the same error. If not, you're good to go! If you do, try the next step until you reach the end of the list.

Once you've reached the end of the list, a member of the QuickBooks Online support team can help if you're still encountering the error. Sometimes the "Unexpected error" is something that our engineering team needs to address, in which case, a support agent can get that process started. Here's how to get in touch.

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

We've got your back, so don't be afraid to give support a shout. :)