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December 13, 2023
Question

Anyone else having issue with TD bank connections...since Dec 1

  • December 13, 2023
  • 1 reply
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1 reply

December 13, 2023

Hi tmfdtax,

 

I appreciate you reaching out to us here, with regards to your TD bank connection with QuickBooks Online. This has been reported by other customers, so you are not alone.  It's been escalated for further investigation with our Development Team.  However, I don't have an ETA for resolution at this time.  I recommend contacting our Customer Care team outside of Community, so they can add you to the list of affected users, and ensure you receive an email notification when the issue has been resolved.  In the interim, you can manually upload your transactions by following the steps here.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please don't hesitate to reach back out if you have other questions. We would be happy to help!