Question

Anyone having problems connecting to BMO? I get an Error 350 and "We can’t connect accounts from this provider right now" when I try.

Forum|Forum|2 years ago
June 24, 2024
4 replies
0 views

I have cleared my cache, deleted cookies and tried from a different browser. I tried disconnecting and reconnecting, but it won't let me.

QuickBooks Online

H

Henock K

Hi user31501,

Welcome to the Community. It's essential to connect your bank account to QuickBooks Online to keep track of your books. I'd be glad to help.

I can see that you've completed the browser troubleshooting steps. I recommend contacting our customer support team. They'll be able to take a closer look at your account regarding this. Here are the options available to reach out to our team.

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Let me know if you have questions, I'll be happy to help.

4

4Gal

@user31501

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

U

user31501Author

I had done that as well, but it didn't make any difference. In the end, I had to call for support and was able to get it fixed.

G

god2001bc

Did you call BMO or Quickbooks? I'm having this same issue.

B

Brobinson867

I'm having the same issue, tried all the same steps. Did you get yours resolved?

U

user31501Author

I did, but I had to call for help. Something about the name of BMO has changed, so I had to add the new name to my bank list. Now I have to sign in to that account through QBO every time I log in to QBO, though, and I'm not sure if I need to do something still, or if that's just how it is now.