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J
JonD
January 5, 2020
Question

App issues

  • January 5, 2020
  • 1 reply
  • 0 views

For some reason I can no longer log into the app. I can for the online website... but not the app. It times out while trying to login. I think there may be a bug.

 

Ive tried uninstalling and reinstalling it as well to no avail 

1 reply

L
LauraAB
January 6, 2020

Hello JonD,

 

It's awesome that you're taking advantage of QuickBooks Self-Employed's browser and app access. It's a great way to manage your books from the comfort of your computer or on the go. I want to make sure you're able to access your account both ways.

 

Uninstalling and reinstalling the app is a great place to start. The other important thing is to make sure you've installed the QuickBooks Self-Employed app since you're trying to access that type of account. This is important because there are a number of QuickBooks apps and QuickBooks Self-Employed can only be accessed through the Self-Employed version of the app.

 

If you've already gotten that covered too, I recommend reaching out to the QuickBooks Self-Employed team for further troubleshooting. Learn how to reach them here: Contact QuickBooks Self-Employed Support

 

Don't be afraid to give them a shout! Have a great day.

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