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J
jenarrtee
April 5, 2022
Question

Applying an Overpayment Credit to an Invoice - Why Does the Date Change and How Do I Fix This?

  • April 5, 2022
  • 1 reply
  • 0 views

Hello,

 

I have a customer who had an overpayment credit dated 3/17 (i.e. this wasn't a credit memo issued, but QuickBooks treats it as a credit balance from an overpayment or duplicate payment of an invoice). I want to apply this credit to an invoice that's dated 4/1. But no matter how I apply this credit, QuickBooks seems to revert the "paid" date (i.e. the date the credit is applied to the invoice) to 3/17 even though I want it to be 4/4 for instance. So this means an invoice dated 4/1 is showing up as "paid" on 3/17 which doesn't make sense. 

 

How can I change the date?

1 reply

T
Trish_T
April 5, 2022

Hi jenarrtee,

 

Welcome to Community!  QuickBooks is a powerful program that allows you to get your work done faster.  It's essential that you're able to apply an overpayment to an invoice with peace of mind.  I'll be happy to assist!

 

Based on the information you've provided, I suggest applying the overpayment as a 'retained credit'.  When applying a credit, you can select the 'available credit' at the bottom and this will use the date on the payment slip to stamp on the invoice. In addition, you can receive payment on the invoice.  Once the payment slip opens, you can change the date so it's aligned with the date it was received.  

 

If you require additional assistance, please don't hesitate to contact us.  It would be our pleasure to work with you in real time and ensure you're able to reach your QuickBooks goals as soon as possible.

 

Please don't hesitate to reach back out if you have other questions.  We'd be glad to help!

J
jenarrteeAuthor
April 9, 2022

If I'm understanding correctly, then I've tried this. And this is what QuickBooks reverts on its own. QB changes the "payment" date after I save it. 

Jen_D
Jen_D
April 9, 2022

Glad to have you here, Jen.

 

I'm joining in this thread to share additional insights about this customer credit.

 

What's happening is working as designed. The system will record the payment with the date from when the credit was made.

 

If you want to record it on the day when the invoice was paid, you can manually update the date on the credit. This way, it will match with the actual payment date.

 

Refer to the link shared by Trish for the steps to record credits and applying them.

 

Don't hesitate to post here anytime for any QuickBooks concerns. I'm always here to lend you a hand. 

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