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January 22, 2020
Question

Are you able to help me? I accidentally made two entries in error. When I tried to correct it, I made another problem. Can you please help?

  • January 22, 2020
  • 1 reply
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1 reply

AddieC
January 22, 2020

Hi there, 

 

Making entries in error can happen, and it's important that you're able to make corrections with ease. QuickBooks Online allows you to undo most mistakes without any issues. I'd be happy to point you in the right direction for support with this. 

 

While the community is a great place to share ideas and ask questions about QuickBooks, the platform doesn't provide a back-and-forth communication stream for practical troubleshooting assistance. I want to make sure an agent has the full scope of your issue so they can help you get back on track. 

 

In this instance, the solution will depend on the type of entries created, how they were created, and how you went about correcting them. Because of the specifics here, it's best to reach out to our tech support team so an agent can remotely share your screen and guide you through the fix. 

I hope this helps, and I'm confident the agent you speak to will get you back on track in no time. 


Cheers.