Question

attachment not going with invoices when emailing

Forum|Forum|2 years ago
July 10, 2023
1 reply
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I use to send signed BOL along with invoices by emailing through outlook but suddenly now just invoice is attached but no BOL (which I attached with invoice already). I always choose email invoice and attached files but not now anymore

QuickBooks Desktop

J

JamesM4

Hi there,

Welcome to the Community. It's essential you're able to use the program without running into issues. I'll be glad to steer you in the right direction with this.

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details:

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