Question

Attachments list is not updating

Forum|Forum|4 years ago
January 3, 2022
1 reply
0 views

The list of attachments available when entering an invoice or bill has stopped updating with new attachments. The attachments show up when viewed under the gear icon, but not in the sidebar when creating a sales receipt. I have one attachment that should be connected to multiple transactions.

QuickBooks Online

J

JamesM4

Hello LaterWhen,

Welcome back to the Community! It's important the program is working as expected. I'll be happy to steer you in the right direction so you can get the resolution you need. QuickBooks offers the flexibility you need to manage your business from anywhere using the internet.

First, I'd like to determine if this may be a browser-related issue. The best way to do that is by clearing cache and cookies on your browser. As you use your browser, it collects cache and cookies which may cause display issues on other websites. I encourage you to check out this helpful article here that shows you how to clear them.

In case this issue persists, I encourage you to contact our support team directly so they can help take a look into this. Here are our contact details:

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