Balance sheet and US bank register do not match

Hi Olgamv,

It's great to see you in Community.  Welcome!  QuickBooks Online Multicurrency feature is a great way to properly track transactions for customers and suppliers, who use other currencies.  It's important that your reports are aligned with the associated accounts.  I'd be glad to assist!

When entering transactions, QuickBooks records the exchange rates based on the entry date.  However, debits and credits in your real-life bank may fall on different dates.  Therefore, the exchange rates may vary.  For this reason, you can Revalue your the exchange rates for multiple foreign currency transactions.  Here's how;

1. Open your Settings ⚙ and select Currencies

2. In the Action column, use the ▼ dropdown menu beside the currency you want to edit, and choose Revalue currency

3. Set a Revalue date

4. Choose your Rate as Market rate on revalue date, or enter a Custom rate

5. When ready, hit Revalue and save

Should you require additional assistance, please don't hesitate to contact us.  It would be our pleasure to work with you directly, and ensure your balance sheet is aligned with your bank account as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach back out.  We'd be happy to help!