Skip to main content
Aug 8, 2023 12:07 AM UTC
Question

Bank accounts verify from time to time. Well it just freezes the app everytime I try to verify.

Original commenter did not share additional details

1 reply

Aug 8, 2023 1:06 PM UTC

Hi henleyflooring86,

 

Welcome to Community!  It's important that you're able to upload your transactions effortlessly in QuickBooks Online.  I'd be glad to assist!

 

If you haven't done so already, I suggest closing any apps that may be open in the background.  In addition, I recommend resetting your app, or uninstall then reinstall it to ensure it's up to date.  If you experience the same outcome, log into your QuickBooks Online account from a web browser.

 

If you require additional assistance please don't hesitate to contact us.  A member of our Customer Care team will have the ability to review the issue in more depth, and escalate for further investigation if required.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out with any other questions.  We'd be happy to help!