Skip to main content
J
jamie-robotnik-c
December 17, 2021
Question

Bank error won't update

  • December 17, 2021
  • 1 reply
  • 0 views
Is there an issue with the banks not updating this morning? Everything worked fine yesterday but now it just says error when trying to update the banks.

1 reply

T
Trish_T
December 17, 2021

Hi jamie-robotnik-c,

 

Thanks for touching base with us here.  Updating your transactions is a vital part of your daily bookkeeping needs, to ensure your accounts are accurate and up to date.  I'd be happy to assist so you're able to continue with your work.

 

I recommend clearing cache on your browser, if you haven't done so already.  Once completed, log into your QuickBooks account in private or incognito mode.  I also suggest other browsers such as Safari, Google Chrome, Firefox or Edge.  

 

Should the issue persist, please contact us so we can gather additional information in order to look further into this on our end and get you back to business as soon as possible.

 

Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

For your reference, here's an article to assist with manually uploading your transactions in the interim as you feel necessary.

 

If you have any other questions, please feel free to reach back out.  We're here for you!

J
jamie-robotnik-cAuthor
December 17, 2021

Thanks. I talked with someone on phone from Intuit and they advised it's a wide spread issue for many companies right now. There's some error on QuickBooks side.

 

Please also be advised I received a voicemail from this other phone number and I don't believe it to be legitimate. Can you confirm?

 

Good afternoon, the side Max calling you from QuickBooks Pro advisor team. This was in regards to the case which has been assigned to me in which the primary user raised the concern that when trying to download the bank feeds in QuickBooks, it's not letting them to download the bank feeds or the bank statements. I try to reach you back regarding the same case so that I can go ahead and I can check what's going on. What kind of errors you're getting while performing the same action? But seems to me that did your busy schedule. Either you are away from the desk or you are busy with declines. In case if you're facing any technical issues while downloading the bank feeds in QuickBooks or while downloading the bank statements, you can feel free to call me back directly on one eight hundred, five, nine, seven, six, four, zero, nine on my extension, nine two zero, three, four. My name is Max spelled as M as in Mike A as in Alpha X as in X ray. I will be holding the case with me for this week and for the next week as well, so that whenever you have fifteen or twenty valuable minutes with, you can go ahead. Then you can call me back for the troubleshooting and I can take over the case from the same point where we are living today, so I will be waiting for your urgent call back to come up and I would be feeling more happy to get the things done for you till that time. Thank you for choosing QuickBooks and have a wonderful day ahead. Goodbye.

 

T
Trish_T
December 17, 2021

Hi jamie-robotnik-c,

 

Thank you so much for letting us know the additional information.  We appreciate it!  If you'd like to confirm the phone number for the contact on the voice mail you received, you can review the information for your account manager within your QuickBooks account.  I'd be happy to show you how!

 

Follow these steps to locate your account manager:

 

1. From the left menu, open ProAdvisor

2. Click on the Benefits tab

3. To the right of the Earn Points box, select Your Account Manager

Their contact information should now be visible for you to confirm.

 

Let us know if you have any other questions.  We'd love to help!

Terms & ConditionsAccessibility statement