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cdavis-keepitdef
August 24, 2024
Question

Bank feeds 354 error

  • August 24, 2024
  • 5 replies
  • 0 views
Can't find a reference to this error.  My CC stopped syncing about 3 weeks ago and I get the message: "Something isn't working:  Sorry, we can't update your account. Please wait a few hours and try updating again (354)"  waiting doesn't do anything of course, I've verified the credentials and re-linked but the problem continues.  Anyone else have this / find a solution?

5 replies

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On Beta
August 25, 2024

Try opening your QBO account on any private/incognito browser.

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cdavis-keepitdefAuthor
August 25, 2024

I had already emptied the cache and tried other browsers but for sake of argument I still get the 354 error in an incognito session. The seems more a problem in the QBO app and not my browser or something on my side.

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SuzN
August 25, 2024

Yes, I am also getting this error. As you mentioned, no action on my end has made a difference. It's been over a week since this error first occured.

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On Beta
August 26, 2024

@SuzN @cdavis-keepitdef @Sherriv 

You can use MT Online or one of the converter tools with a one time license (e.g csv2qbo @ $60) for the time being.
https://www.moneythumb.com/?ref=110

 

btw, Steve is a scammer for sure. LOL. Don't call the number

 

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Sherriv
August 25, 2024

Yes, I've also been having this error with one of my bank feeds.  No suggestions in help have fixed it.

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Trish_T
August 26, 2024

Hi cdavis-keepitdef,

 

Welcome to Community!  Having the ability to connect your bank and credit card accounts to QuickBooks Online, is a valuable time saver.  When an error occurs, it can have a negative impact on your day!

 

Error 354 indicates the routing number is inaccurate.  I recommend disconnecting the account and re-connect a new one to resolve the issue without worrying losing data.  Here's how;

 

1. Navigate to Transactions, then select Banking

2. Click on the blue tile for the account

3. Select the Edit 📝, then select Edit account info

4. Toggle on the Disconnect this account on save checkbox

5. Hit Save and Close.

 

If the issue persists, please don't hesitate to contact us outside of Community. A member of our Customer Care team will look into this issue in more depth and escalated it for further investigation if needed.

 

Feel free to reach back out with other questions. We would be happy to help!

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Sherriv
August 26, 2024

I have already disconnected and reconnected multiple times to no avail.  As I said, I have tried every troubleshooting fix suggested in help already.

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tgmp
September 17, 2024

Hi, I have also been encountering the same  issue  with  my  MC account for over a month  now . QBO   doesnt seem to have  any solution yet and GST is coming up fast. I  tried all  the trouble shooting as well with  no changes. Hopefully they have this figured out for us very  soon. 

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Trish_T
September 17, 2024

Hi tgmp,

 

Our Development Team is working diligently on resolving the issue as soon as possible. Although I don't have an ETA for resolution, you can contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to add you to the list of affected users, and set you up to receive an email notification when it's been fixed.  In the interim, you can manually upload your transactions.  If the process feels overwhelming, don't worry, our Customer Care team can connect with you virtually and navigate with you, so your transactions are uploaded without delay!

 

Let us know if any other questions or concerns arise.  We're here for you!

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