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Jul 23, 2023 3:40 PM UTC
Question

Been using quick books with my personal bank account. It has stopped syncing. when I try to re sync by logging into my bank account it says I need a business debit card

I do not have a business debit card or business account.

1 reply

Jul 24, 2023 2:29 PM UTC

Hi andrebenoitchare,

 

Welcome to the Community. It's essential to connect your bank account to your QuickBooks Online account to keep track of your books. I'd be happy to help. 

 

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I encourage you to refer to the following steps to complete some browser troubleshooting.
 

 

If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account regarding your banking connection. Here are some options available to reach out to our team.

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, in a private message.
     

Let me know if you have questions, I'll be happy to help.