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May 20, 2020
Question

Beginning bank balance is off by $.50 because I deleted a transaction - how can I reverse the deleted transaction?

  • May 20, 2020
  • 1 reply
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1 reply

PatriciaT
May 20, 2020

Hi jdear,

Thanks for reaching out. Having your books accurate is essential for the running of your business. I'll be happy to help you sort out your deleted transaction and your bank balance. 

Once you delete a transaction in QuickBooks Online, there's no way to reverse it. However, you can refer to the Audit log to recover the details of the deleted transaction so you can re-enter it.

Here's how to use the Audit log to locate and re-enter deleted transaction(s):

  1. Select Settings ⚙️.
  2. Select Audit Log.
  3. From the Filter ▼ drop-down menu, check off Transactions and choose Deleted/Voided Transactions from the Show drop-down
  4. Select Apply.
  5. Locate the deleted transaction. 
  6. Under the History column, select View.
  7. Click on the drop-right menu and all the information needed for the transaction can be found under the Event column.
  8. Using the information from the Audit log, you can re-enter the transaction with its original transaction date.

To learn more about the audit log, check out the article: Use the audit log in QuickBooks Online

The next step will be to mark the transaction as reconcile (R) to fix the beginning bank balance. Here's how to do that.

  1. Select the Accounting menu, then select Chart of Accounts.
  2. Find the account on the list.
  3. Select View register or Account history to get more details.
  4. From the Filter ▼ drop-down menu, enter the transaction amount or choose the appropriate date range.
  5. Select Apply.
  6. Locate your re-entered transaction. It should have a blank box in the checkmark column.
  7. Select the box in the checkmark column. Keep selecting it until you see an R. Then select Save.

Now, you're all set to reconcile your account. You can review this handy article: Reconcile an account in QuickBooks Online to assist you when reconciling. 


Let me know if you need anything else. I'm here to help.